Frequently Asked Questions
Are you a manufacturer?
Yes, we have our own factory with over 15 years of R&D and manufacturing experience based on ISO quality management systems.
Can I have a sample order for the UFO LED High Bay Light?
Yes, sample orders to test and check quality are welcomed. Mixed samples are acceptable.
What is the lead time for production?
Typically 5-7 days for sample orders and 15-25 days for mass production orders based on order quantities.
How do you ship the finished products?
Shipping options include Sea, Air, or Express (DHL, UPS, Fedex, TNT, etc.) depending on your requirements.
Do you offer OEM services?
Yes, we provide OEM services including custom labels and color box designs according to your specific requirements.
How do you handle defective products?
Our products are produced under strict quality control. We offer a 5-year warranty; if a defect occurs, we will provide replacement lights upon receiving proof of the issue.