1. What is the delivery time for bulk orders?
It usually takes 10-15 days to manufacture the entire set of outdoor lights. Shipping time depends on the destination port.
2. What are your payment terms?
We typically accept T/T: 30% in advance and 70% before shipping. Please contact us for other available options.
3. What is your sample policy?
We can provide samples, but a sample fee will be charged, which is fully refundable when placing subsequent bulk orders.
4. How long is the warranty period?
Warranty periods vary by product, such as 1 year for specific energy storage battery stations. Please refer to specific model documentation.
5. What is your after-sales support policy?
We include essential spare parts with bulk orders. If any components fail during the warranty period, we will promptly send replacements free of charge.
6. Can you accept custom-made requirements?
Yes, we provide special customization for specific occasions, such as high-power portable power banks or adjusted technical parameters, without affecting the product quality.