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Frequently Asked Questions
How can I obtain a sample for testing?
Due to the high value of our products, we do not provide free samples. Please contact our sales team to arrange a sample for your technical evaluation.
What is the typical delivery timeframe?
Delivery depends on model and quantity. Samples usually ship within 5-7 working days after payment, while mass production takes approximately 15-20 working days.
What kind of warranty is provided?
We offer a standard 2-year warranty on our products. Some specific items can be extended to 3 years upon request with additional costs.
How do you handle faulty or defective products?
Our products maintain a defect rate under 1%. During the guarantee period, we provide new replacements for small quantities or repair batch defects according to the specific situation.
What are the available light colors for this model?
We offer a wide range of single colors including Warm White, Cool White, Red, Green, Blue, and Yellow, as well as RGB 3-in-1 color-changing options.
Are these lights suitable for underwater use?
Yes, these lights feature an IP68 waterproof rating for the core components and IP65 for general side-view applications, making them highly resistant to water ingress.