Frequently Asked Questions
Are you a professional manufacturer?
Yes, we operate our own factory with over 16 years of R&D and manufacturing experience based on ISO quality management systems since 2007.
Can I request a sample order for the LED Linear High Bay Light?
Yes, sample orders to test and check quality are welcomed. Mixed samples are also acceptable.
What is the lead time for production?
Typically, 3-7 days for sample orders and 15-25 days for mass production depending on the order quantity.
Is OEM service available for my logo?
Yes, we provide comprehensive OEM services including custom labeling and color box design based on your requirements.
What is your warranty policy for defective products?
We offer a 5-year warranty. Our products are made under strict quality control with a defective rate below 0.2%. If a failure occurs, we will ship new lights or provide replacements with your next order.
How are the finished products shipped?
We offer flexible shipping options via Sea, Air, or Express (DHL, UPS, Fedex, TNT, etc.) based on your needs.